Journey Health & Lifestyle Return Policy

Journey Health & Lifestyle Return Policy

Used items are not eligible for return and are covered under their respective warranties.

 

New or Unused Products Shipped to Residential addresses are not eligible for return and are covered under their respective warranties.

 

New or Unused Product (excludes products shipped to residential addresses)

New or unused product can be returned within 30 days from invoice date with a 15% restocking fee.  The following terms and conditions apply:

  • Customer pays for freight to return the product.
  • Product should be in the condition it was received, unused, and in the original box and/or packaging except for Bath Safety Products. The original packaging for Bath Safety products must not have been opened.
  • Credit will be given for the product excluding the restock fee as indicated above and the originally invoiced freight charges.
  • Standard freight policy applies to new orders.
  • Items are not returnable after 30 days.
  • Opened or used hygienic products such as bath safety, commodes, and mattress products will be denied credit. Products that have been used cannot be returned unless it is perceived to be an alleged complaint in the form of a product defect.

 

Defective or Non-Comforming Products/Product Warranties

Journey Health & Lifestyle offers warranties on most products to protect customers if defects or nonconformance should occur after use.  There are several types of warranties.  Please contact Journey Health & Lifestyle at HMESales@journeyhl.com to determine if the product is covered under warranty.  During the warranty period, Journey reserves the right to ship a part to repair the product, ship a replacement product or issue full credit for return of the product.

 

Products Received Damaged

Before signing for a shipment, check all sides of the shipment inspect all cartons for visible damage and verify that the quantity received damaged is correct on the delivery receipt.

If you notice damage do the following:

  • Accept the shipment even if there are damaged goods.
  • If product was damaged and not refused, Bill of Lading or shipping manifest must be marked as “DAMAGED” to receive credit.
  • Take pictures of each product within the shipment that is damaged.
  • Customers should contact Journey within 5 business days of delivery date.
  • Journey will issue an RMA , notify the shipper to arrange for an inspection and pick-up and process a replacement order. Replacement orders will be billed to the customer’s account and a credit will be issued based on the carrier’s findings.
  • Freight charges for initial shipments that have damaged product reported will not be credited. Subsequent replacement shipments will ship free freight.

 

Unauthorized Returns Policy

Any product returned for credit to Journey without an authorized RMA number clearly printed on the outside carton or shipping label will be refused.  Journey will not pay to process, handle or ship any unauthorized return item(s) back to the shipper.