Refund & Return Policy

At Wheelchair Throne, we take pride in offering high-quality products sourced directly from our trusted manufacturers and partner brands. To ensure smooth transactions and maintain transparency, we have outlined our refund and return policy below.

Cancellations & Refunds: At Wheelchair Throne, we are committed to offering a top-notch return policy. You can cancel your order at any time before it ships, free of charge.

If you have any questions, feel free to email us at support@wheelchairthrone.com or call us at (425) 739-5248.

Order Cancellations (Before Shipment)
If you need to cancel your order, please notify us as soon as possible so we can provide a full refund before the order leaves our warehouse. Our customer service team is available during business hours at (425) 739-5248 or via the chat feature on our website. You can also reach us by email at support@wheelchairthrone.com.

Exchanges
The quickest way to ensure you get the item you want is to return your current item. Once your return is processed, you can place a new order for the item you'd like.

Warranty Coverage
All of our products come with guaranteed warranties, ensuring you receive a fully functional product. There are no additional costs to you for any necessary repairs or replacements due to product defects. Please refer to the specific product pages for warranty details.

Damages and Defects
Upon receiving your order, please inspect it immediately. If you find any defects, damages, or receive the incorrect item, contact us right away so we can resolve the issue promptly.

Exchanges and Return Authorization
Our products are sourced directly from our trusted manufacturers and partners. If you need to exchange an item, a return authorization form is required. Each manufacturer has its own timeframe for handling returns. Please note that customers are responsible for any shipping fees related to returns or exchanges.

Shipping Charges for Returns
By default, customers are responsible for all return shipping costs or any re-consignment fees resulting from customer error unless otherwise specified on the product page.

30-Day Return Policy
In most cases we offer a 30-day return window, starting from the day you receive your order. To be eligible for a return, the item must be in the same condition as when it was received—unused, with all original tags and packaging. Proof of purchase (like a receipt) is also required.

Return Authorization

Before initiating any returns or exchanges, you must obtain a Return Authorization Form from our team. Each manufacturer has its own guidelines and timeframes for processing returns, which we strictly adhere to. Please review the specific policies of each supplier listed below.

Customer Responsibility

Customers are responsible for any shipping costs related to returns and exchanges. This includes the costs of both sending and returning the product.

Restocking Fees and Transaction Costs

Due to rising freight shipping costs, the following fees apply to outright product returns:

  • A 25% restocking fee of the product's total purchase price.
  • All associated inbound and outbound shipping costs.
  • A 2.9% transaction fee to cover payment processing costs.

However, if you wish to exchange the product for another item, we may be able to assist with covering part of these costs, depending on the specific product. Please contact our customer service team for more information.

Non-Returnable and Non-Refundable Products

Certain products are non-returnable and non-refundable, as outlined below. In rare cases, we may consult with the manufacturer to see if a return can be processed. If a return is approved under special circumstances, the above restocking fee, shipping costs, and transaction fee will still apply.

Missed Delivery Policy

If a scheduled delivery is missed due to the freight company’s inability to complete the delivery and the goods are returned to the sender, the following fees will apply:

  • A 25% restocking fee.
  • Shipping costs for both outbound and return deliveries.

To avoid these charges, we strongly advise you to ensure availability during the scheduled delivery time. If you need to reschedule, please contact the freight company or our customer service team as soon as possible.

Manufacturer Return Policies

Please note that each manufacturer has its own specific return policy. For your convenience, the details are listed below:

We strive to make your experience as seamless as possible. If you have any questions or need assistance with returns or exchanges, our customer service team is always here to help.

Thank you for choosing Wheelchair Throne. We appreciate your business and look forward to serving you.

To initiate a return, please contact us at support@wheelchairthrone.com. If your return is approved, we will provide you with a return shipping label and instructions on how to send your package back. Items returned without prior approval will not be accepted.

For any questions regarding returns, don’t hesitate to contact us at support@wheelchairthrone.com.