Return Policy terms & conditions apply to Continental US purchases only.

We offer a 30-day return policy. Complete the Return Merchandise Authorization (RMA) . After your RMA information is received, we will provide a return shipping label. Once we receive the product at our warehouse, we will examine the overall condition of the returned EZRide. To receive the RMA, email returns@wheelchairthrone.com with your order number and the reason for your return.

The item must be in new, unused condition, and in the original box, and packaging. Indications of use include, but are not limited to: cracks, scratches, dirty tires, pet hair, or other household dirt, damage to charging ports, scratches to the frame or body, or scratches on the controls.

Return shipping costs are the responsibility of the customer.

Items must be returned within 30 days from the date of purchase.

Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery, and tech Set-Up fees are not refundable.

All returns are subject to a standard 20% restocking charge.

Accessories for the EZRide+ are not refundable.

EZRide display and demo units are not returnable.

EZ Lift Assist is non-returnable, unless it is unopened, or a refused shipment only. Return shipping is the responsibility of the customer. There will be a 20% restocking fee.