We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Journey WARRANTY

Journey Health & Lifestyle® warrants all our products to be free from defects in materials, workmanship and assembly. A standard twelve (12) months warranty from the original purchase date applies to the core list of Journey products under normal use in accordance with specifications and warnings and with some limitations, exclusions, restraints or extensions including but not limited to parts, labor, service and other specific considerations. (Specific additional limitations and extensions of warranty, particularly as they relate to the Journey Health & Lifestyle® line of mobility products, can be found in the Addendum below.) If within the twelve-month warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle® to be defective, the product shall, at the option of Journey Health & Lifestyle®, be repaired or replaced. Contact Journey Health & Lifestyle® before sending any product for warranty repair or replacement. Do not send any product without our prior written consent. 

Limitations and Exclusions

This warranty does not cover damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, normal wear and tear, damage in shipment, improper operation or failure to follow instructions according to the User Manual, component failure, improper storage, neglect of prescribed maintenance procedures, repair or attempted repair or modifications made or authorized by anyone other than Journey Health & Lifestyle®, normal gradual reduction in battery performance due to heavy use, deterioration due to external factors such as extremes in temperature or humidity, corrosive atmosphere or other natural events such as lightning, flood or circumstances beyond the control of Journey Health & Lifestyle®. 

This warranty applies in North America only and is extended only to the original purchaser of the product when purchased directly from Journey Health & Lifestyle® (USA) and is nontransferable. This warranty gives you specific legal rights, and you may also have other legal rights which vary from place to place.

The foregoing warranty is exclusive and in lieu of all other express warranties or implied warranties, if any, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, and shall not extend beyond the duration of the express warranty provided herein. Journey Health & Lifestyle® shall not be liable for any consequential or incidental damages whatsoever and disclaims any liability beyond the initial purchase price of the product.

Addendum

In addition to the previously cited provisions and limitations, other warranty considerations for the line of Journey Health & Lifestyle® mobility products (Zinger, Zoomer, Zoomer Lite, Perfect Walker, So Lite Wheelchair, So Lite Scooter, So Lite Glide, all UPWalkers) include the following extensions and exclusions:

In addition to the previously cited provisions of the standard one-year warranty above, the frame, mechanical and electrical components including the motor of each mobility product in the Journey Health & Lifestyle® mobility line is further specifically warrantied for the same twelve-month period. In addition, warrantied instead for a six- (6) month period are the originally supplied battery, tires, fabric seat, seat back and seat cushion, all guaranteed to be free from defects in materials and workmanship for a period of six (6) months from the original purchase date. 

If, within such warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle® to be defective, the product shall at the option of Journey Health & Lifestyle® be repaired or replaced with new or refurbished product components. In some cases an installation kit with instructions may be provided to the owner to facilitate installation of a replacement product component. Warranty relating to mobility products does not include any labor charges incurred in product component installation. The warranty period of the repaired or replaced product shall terminate with the termination of the warranty period for the original product. The sole obligation of Journey Health & Lifestyle®, and the customer’s exclusive remedy under this warranty, shall be limited to such repaired or replaced product.

In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the UPbed Standard include one-year service with full coverage on parts, including labor, and two-to-three-year full coverage on parts (no labor), and four-to-ten-year coverage on bed frame and non-electric mechanisms. Coverage for the UPbed Independence includes two years on components and 10 years on the bed frame. 

In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the Journey Health & Lifestyle® lift chair line include a lifetime warranty on the lift mechanism and frame, and three-year warranty on the electronic components. 

In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the PSC include a lifetime limited warranty on the lift mechanism and frame, and three years on electronic components.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@wheelchairthrone.com.  Transit times vary from 3-10 business days. Orders placed on Saturday and Sunday will be shipped out on the next working Business day,

Cost:

We offer FREE shipping on all orders to the lower 48 contiguous states of the USA. 

At Wheelchair Throne, we take pride in offering high-quality products sourced directly from our trusted manufacturers and partner brands. To ensure smooth transactions and maintain transparency, we have outlined our refund and return policy below.

Cancellations & Refunds: At Wheelchair Throne, we are committed to offering a top-notch return policy. You can cancel your order at any time before it ships, free of charge.

If you have any questions, feel free to email us at support@wheelchairthrone.com or call us at (425) 739-5248.

Order Cancellations (Before Shipment)
If you need to cancel your order, please notify us as soon as possible so we can provide a full refund before the order leaves our warehouse. Our customer service team is available during business hours at (425) 739-5248 or via the chat feature on our website. You can also reach us by email at support@wheelchairthrone.com.

Exchanges
The quickest way to ensure you get the item you want is to return your current item. Once your return is processed, you can place a new order for the item you'd like.

Warranty Coverage
All of our products come with guaranteed warranties, ensuring you receive a fully functional product. There are no additional costs to you for any necessary repairs or replacements due to product defects. Please refer to the specific product pages for warranty details.

Damages and Defects
Upon receiving your order, please inspect it immediately. If you find any defects, damages, or receive the incorrect item, contact us right away so we can resolve the issue promptly.

Exchanges and Return Authorization
Our products are sourced directly from our trusted manufacturers and partners. If you need to exchange an item, a return authorization form is required. Each manufacturer has its own timeframe for handling returns. Please note that customers are responsible for any shipping fees related to returns or exchanges.

Shipping Charges for Returns
By default, customers are responsible for all return shipping costs or any re-consignment fees resulting from customer error unless otherwise specified on the product page.

30-Day Return Policy
In most cases we offer a 30-day return window, starting from the day you receive your order. To be eligible for a return, the item must be in the same condition as when it was received—unused, with all original tags and packaging. Proof of purchase (like a receipt) is also required.

Return Authorization

Before initiating any returns or exchanges, you must obtain a Return Authorization Form from our team. Each manufacturer has its own guidelines and timeframes for processing returns, which we strictly adhere to. Please review the specific policies of each supplier listed below.

Customer Responsibility

Customers are responsible for any shipping costs related to returns and exchanges. This includes the costs of both sending and returning the product.

Restocking Fees and Transaction Costs

Due to rising freight shipping costs, the following fees apply to outright product returns:

• A 25% restocking fee of the product's total purchase price.
• All associated inbound and outbound shipping costs.
• A 2.9% transaction fee to cover payment processing costs.

However, if you wish to exchange the product for another item, we may be able to assist with covering part of these costs, depending on the specific product. Please contact our customer service team for more information.

Non-Returnable and Non-Refundable Products

Certain products are non-returnable and non-refundable, as outlined below. In rare cases, we may consult with the manufacturer to see if a return can be processed. If a return is approved under special circumstances, the above restocking fee, shipping costs, and transaction fee will still apply.

Missed Delivery Policy

If a scheduled delivery is missed due to the freight company’s inability to complete the delivery and the goods are returned to the sender, the following fees will apply:

• A 25% restocking fee.
• Shipping costs for both outbound and return deliveries.

To avoid these charges, we strongly advise you to ensure availability during the scheduled delivery time. If you need to reschedule, please contact the freight company or our customer service team as soon as possible.

Manufacturer Return Policies

Please note that each manufacturer has its own specific return policy. For your convenience, the details are listed below:

• Shield Innovations: 30-Day Return Policy
• Journey: 30-Day Return Policy
• Karman: 30-Day Return Policy
• PVI: 60-Day Return Policy
• Reyhee: 30-Day Return Policy
• Wheelchair Carrier: 30-Day Return Policy

We strive to make your experience as seamless as possible. If you have any questions or need assistance with returns or exchanges, our customer service team is always here to help.

Thank you for choosing Wheelchair Throne. We appreciate your business and look forward to serving you.

To initiate a return, please contact us at support@wheelchairthrone.com. If your return is approved, we will provide you with a return shipping label and instructions on how to send your package back. Items returned without prior approval will not be accepted.

For any questions regarding returns, don’t hesitate to contact us at support@wheelchairthrone.com.